Request
Choose your path: chemicals (catalogue and quote list) or equipment, parts and consumables (item link or photos). State the destination and the required deadline. You do not need an account for your first request.
Confirmation
You immediately receive a request number on screen and by email. Quote it whenever you contact us.
Research and clarifications
We consult suppliers and, if information is missing, ask you for clarification — the conversation always stays in the same request.
Quote
You receive the quote with prices, validity, payment and delivery terms. If adjustments are needed, we issue a new revision; earlier revisions remain available to view.
Award
You accept or decline the quote in the client area. The decision is recorded.
Purchase, import and delivery
Follow the stages — purchase, preparation, shipment and delivery — and view the documents made available.
Shipment and forwarding
Purchases made by EFSB and the packages you send us are shipped from Portugal to EFSB Angola by CTT Expresso, air cargo or sea freight, depending on urgency and volume. The shipment number, AWB or BL is visible in the client area.
Pick-up at the counter. When your packages arrive at EFSB Angola, you receive a notice with the pick-up code, the address and the opening hours. Show the code and the request number at the counter; if someone else is collecting, share the code with them. The pick-up is recorded and you are notified.
Equivalents
When the original item is not available, we may propose an equivalent. Any equivalent is always subject to your approval.